FAQ'S
This page of frequently asked questions and answers is a great resource for our clients and people just trying to figure something out! Below is a listing of questions. Click on the question to reveal the answer to each question.
If you have a question that should be addressed on this page, please let us know. We are constantly updating this page so it may be used as an information hub for our visitors.
EMAIL
How many email accounts do you offer?
No matter what hosting account you have, we allow unlimited email addresses. The only restriction is on the storage space. You may store as much email as your hosting account allows overall.
What happens if my email account fills up?
When you create email accounts you may choose to specify a quota for each individual account. If no quota is specified, the system will allow you to store as much mail as possible while still remaining within the allowance of your hosting account.
It is wise to keep track of how much storage space your email accounts are using, as to not run the risk of a mailbox filling up and rejecting new messages. Ideally you should use software like Outlook, Thunderbird, or Entourage to manage your email and set it to be removed from the server automatically on a regular basis.
How do I set up email accounts?
Simply log in to cPanel, and under the heading that says "Email", click on the "Manage Accounts" link. From there managing accounts is very straight forward, but there are also video tutorials availabe in cPanel to help you.
You can send & receive email through cPanel just like you would through Hotmail, Yahoo Mail, etc. Simply log in to your cPanel and click on the WebMail link. You will be able to choose from RoundCube, Horde, or SquirrelMail. Please be aware that deleting messages in Webmail does not actually remove the message and clear storage space on your account until you purge your deleted items. We recommend instead of using webmail that you use an email client such as Microsoft Outlook, Microsoft Outlook Express, Microsoft Entourage, or Mozilla Thunderbird.
If you want to setup your email accounts to work with an email client, please remember you must use the email address for the username and the email-account-specific password for the password for each account, not your master account username and password. More detailed setting information is below...
For Outlook Express on a PC:
Once you have launched Outlook Express, select the "Tools" option at the top of the program, then select "Accounts" at the bottom. Click on the "Mail" tab in the dialogue box. On the right side click "Add Mail". Enter your account information and you are done.
For Outlook Express or Entourage on a MAC:
Once you have launched Outlook Express, select the "Tools" option at the top of the program, then select "Accounts" toward the bottom. Click on the "New" tab in the dialogue box. Enter your account information and you are done.
For Thunderbird on a MAC:
Once you have launched Thunderbird, select the "File" option at the top of the program, then select "New." Click on "New Mail Account." Enter your account information and you are done.
For Outlook 2003 on a PC:
Once you have launched Outlook 2003, from the top menu items, select "Tools". From the "Tools" drop down menu, select options. An "Options" dialogue box will pop-up. From the pop-up, select the "Mail" setup tab. On the "Mail Setup" screen, select "Email Accounts". An "Email Account Setup Wizard" dialogue box will pop-up. Select the "Add a new email account" radio button from the pop-up. You will then be prompted, through a few screens, to select the appropriate "Email Type" (in this case, POP3) along with your email address, username & password, incoming mail server and outgoing mail server, and port number. Incoming Port is 110 and Outgoing Port is 26.
There is also an option available, after creating the email account in cPanel, where our system will automatically configure your email client to include the new address with default settings. This service is supported for Microsoft Outlook®, Microsoft Outlook Express, and Mac Mail®.
I'm having problems with my email. What can I do to correct the problem?
Make sure that your mailservers are correct (mail.scaredrabbit.com or mail.yourwebsite.com).
Make sure that you are using the full email address (for example yourname@whatever.com) as the username.
Make sure you are using the password assigned to the specific email account you are trying to set up, NOT the overall hosting account password.
Try changing your outgoing mail port from 25 to 26 (if using an email client).
Try checking the option for outgoing SMTP server to require authentication (if using an email client).
Double check your username and password.
If you have Spam Assassin enabled, disable it. If you're still having problems please contact support.
Why do emails I'm sending come back as undeliverable when I know the address is valid?
The most common answer is that you are sending mail in a way that is causing the recipient's mail server to suspect it is SPAM. Never send emails with more than a handful of recipients in the TO field.
Another possibility is our mail server may temporarily be blocked by the recipient's mail server. Look carefully at the returned email for the reason the message is being returned. Your answer often lies in there, and there may even be a link that takes you to a page to remove the block.
The third most common reason mail is returned like this is that the recipient's mail box is full and the mail server is no longer accepting mail to that account.
BILLING
Are there any hidden fees or setup fees?
There are no setup fees. There are no hidden fees.
ADDITIONAL HOSTING FEES
Overage on your allowed bandwidth in a month. Bandwidth overages are billed at $5/GB. You may upgrade to the next plan before the end of the month to avoid overage charges.
If you allow your hosting account to expire, it will be suspended for one week. If after that one week period, payment is still not received, your account will be terminated. We do create and store a backup of your site should you decide to re-establish a hosting account in the future. There is a $50 fee to re-establish a previously existing account from the backup file.
ADDITIONAL DEVELOPMENT FEES
Development project contracts are created based on the number of hours it is estimated to complete the project. Each contract is unique to your specific project, so please review it carefully. The only additional fees for development would occur if the project went beyond the bounds of the contract, thus extending the number of hours originally estimated.
When and how do you bill overages?
The only overages we bill for are on bandwidth. The cost is $5/GB monthly. You will receive email notifications from our system once your bandwidth usage hits 80% (or more) of it's threshold. You will continue to receive these emails daily until either a) the issue is resolved, or b) the month ends. An invoice will arrive via email to you shortly after the end of the month should you go over 100% of your threshold.
You may pay to upgrade your hosting account before the end of the month to avoid bandwidth overages for that month.
HOSTING
How many customers are on each server?
Our servers are setup so that they generate revenue and run at peak performance. To do this we run our servers at 45-65% capacity, this reduces the load, therefore increasing performance. Unlike other hosts that pack their servers full, we concentrate more on maintaining performance and less on maximizing the revenue generated per server.
What are the details of your web servers?
Intel Xeon 3040 Conroe Dual Core Processor
2GB of RAM
2 x 250 GB fast SATA drives
Latest cPanel versions with Fantastico
Connectivity to the internet via numerous gigabit links
Carrier grade data center with multiple redundant backup power systems
Services monitored 24x7. Each server is equipped with plenty of RAM and very lightly CPU loaded to ensure fast serving of your content.
What type of control panel do you offer?
We offer cPanel Control Panel for each hosting account. cPanel is one of the most advanced and user-friendly control panels available world-wide. You may read more about cPanel here.
What are your nameserver addresses?
NS1.SCAREDRABBIT.COM
NS2.SCAREDRABBIT.COM
What are your POP and SMTP mail server addresses?
The address is the same for ingoing and outgoing, SMTP and POP mail:
mail.scaredrabbit.com
You may alternately use mail.yourwebsite.com instead if you choose.
What is the path to perl?
/usr/bin/perl
/home/username/public_html/cgi-bin
What is the path to sendmail?
/usr/sbin/sendmail
/usr/bin/sendmail
What is the path to mySQL?
usr/bin/mysql
How do I connect to a mySQL database?
$db_name = "username_databasename";
$db_login = "username";
$db_password = "password";
$db_host = "localhost";
What is the path to the web directory?
/home/username/public_html/
Where do I place my files for use on the internet?
Place your files in the "public_html" directory.
How do I keep files in a directory from being seen without an index.html file?
Open up notepad or your favorite text editor and type the following:
Options -Indexes
Next: save this at htaccess.txt, upload it to your directory, and rename it to .htaccess
How do I upgrade/downgrade my hosting account?
Simply contact our support crew someone will promptly make the appropriate changes to your account. This is typically completed within one hour.
How do I log in to my control panel?
Go to "yourwebsiteaddress.com/cpanel" and log in with your username and password.
What if I forget my username and password?
You may call us at 765-450-8282. Once we verify that you are the owner of the account, we can release your login information.
What is Bandwidth and how does it affect me?
Bandwidth is often used as a synonym for data transfer rate - the amount of data that can be carried from one point to another in a given time period (usually a second). In relation to your website, bandwidth is the amount of data transfer in and out. When someone visits your website they are using your bandwidth allowance to load the text and images on the pages, as well as to download files.
GENERAL
What is Scared Rabbit Productions?
Scared Rabbit Productions is a multi-solution business geared towards providing customers with the total package for media. We provide services such as Web Development, Web Hosting, Graphic Design, Printing, and much more.
We are a team of qualified designers and technical support engineers that merged together in 2002 to create a company that customers can rely on for 100% satisfaction. Many members of our staff are certified graphic designers, instructors, and IT managers with more than 10 years of experience. Rest assured that with Scared Rabbit you will always be taken care of and receive warp speed customer service.
Where is Scared Rabbit Productions located?
We are based in central Indiana - Kokomo to be exact. Kokomo is about an hour north of Indianapolis. Our office is located at 1500 South Buckeye Street.
STILL HAVE QUESTIONS?
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