FAQ'S

Scared Rabbit Productions is a multi-solution business geared towards providing customers with the total package for media. We provide services such as Web Development, Web Hosting, Graphic Design, Printing, and much more.

We are a team of qualified designers and technical support engineers that merged together in 2002 to create a company that customers can rely on for 100% satisfaction. Many members of our staff are certified graphic designers, instructors, and IT managers with more than 10 years of experience. Rest assured that with Scared Rabbit you will always be taken care of and receive warp speed customer service.

We are based in central Indiana - Kokomo to be exact. Kokomo is about an hour north of Indianapolis. Our office is located at 1500 South Buckeye Street.

There are no setup fees. There are no hidden fees.

ADDITIONAL HOSTING FEES
Overage on your allowed bandwidth in a month. Bandwidth overages are billed at $5/GB. You may upgrade to the next plan before the end of the month to avoid overage charges.

If you allow your hosting account to expire, it will be suspended for one week. If after that one week period, payment is still not received, your account will be terminated. We do create and store a backup of your site should you decide to re-establish a hosting account in the future. There is a $50 fee to re-establish a previously existing account from the backup file.

ADDITIONAL DEVELOPMENT FEES
Development project contracts are created based on the number of hours it is estimated to complete the project. Each contract is unique to your specific project, so please review it carefully. The only additional fees for development would occur if the project went beyond the bounds of the contract, thus extending the number of hours originally estimated.

The only overages we bill for are on bandwidth. The cost is $5/GB monthly. You will receive email notifications from our system once your bandwidth usage hits 80% (or more) of it's threshold. You will continue to receive these emails daily until either a) the issue is resolved, or b) the month ends. An invoice will arrive via email to you shortly after the end of the month should you go over 100% of your threshold.

You may pay to upgrade your hosting account before the end of the month to avoid bandwidth overages for that month.

Our servers are setup so that they generate revenue and run at peak performance. To do this we run our servers at 45-65% capacity, this reduces the load, therefore increasing performance. Unlike other hosts that pack their servers full, we concentrate more on maintaining performance and less on maximizing the revenue generated per server.

Connection to the Internet:
We offer several DS3 (T3) class lines to diverse backbone providers. Combined with BGP4 routing protocol, you can be confidant your site will be up and accessible to the web. This cutting-edge routing technology maximizes the benefit of our connections to these diverse providers, to ensure visitors to your site have the easiest time connecting to your site. Most web hosting providers depend on lines from a single provider which can be easily crippled by the inevitable routing and congestion problems on the net. With our diverse multiple points of entry, we are much less susceptible to these types of service problems.

Hardware:
We use state-of-the-art, highly optimized Pentium III and Pentium 4 based servers. Each server is equipped with plenty of RAM and very lightly CPU loaded to ensure fast serving of your content. Inside our server farm, we run a 100 Mbps switched Ethernet, connecting finally to our high performance Cisco routers and our multiple T3 and T1 lines. Our newest servers run the hottest flavor of UNIX on the market, the Linux OS, and the award-winning Apache HTTP server software.

We offer cPanel Control Panel for each hosting account. cPanel is one of the most advanced and user-friendly control panels available world-wide. You may read more about cPanel here.

NS1.SCAREDRABBIT.COM
NS2.SCAREDRABBIT.COM

The address is the same for ingoing and outgoing, SMTP and POP mail:
mail.scaredrabbit.com

You may alternately use mail.yourwebsite.com instead if you choose.

/usr/bin/perl
/home/username/public_html/cgi-bin

/usr/sbin/sendmail
/usr/bin/sendmail

usr/bin/mysql

$db_name = "username_databasename";
$db_login = "username";
$db_password = "password";
$db_host = "localhost";

/home/username/public_html/

Place your files in the "public_html" directory.

Open up notepad or your favorite text editor and type the following:
Options -Indexes
Next: save this at htaccess.txt, upload it to your directory, and rename it to .htaccess

Simply contact our support crew someone will promptly make the appropriate changes to your account. This is typically completed within one hour.

Go to "yourwebsiteaddress.com/cpanel" and log in with your username and password.

You may call us at 765-432-3079. Once we verify that you are the owner of the account, we can release your login information.

Bandwidth is often used as a synonym for data transfer rate - the amount of data that can be carried from one point to another in a given time period (usually a second). In relation to your website, bandwidth is the amount of data transfer in and out. When someone visits your website they are using your bandwidth allowance to load the text and images on the pages, as well as to download files.

No matter what hosting account you have, we allow unlimited email addresses. The only restriction is on the storage space. You may store as much email as your hosting account allows overall.

When you create email accounts you may choose to specify a quota for each individual account. If no quota is specified, the system will allow you to store as much mail as possible while still remaining within the allowance of your hosting account.

It is wise to keep track of how much storage space your email accounts are using, as to not run the risk of a mailbox filling up and rejecting new messages. Ideally you should use software like Outlook, Thunderbird, or Entourage to manage your email and set it to be removed from the server automatically on a regular basis.

Simply log in to cPanel, and under the heading that says "Email", click on the "Manage Accounts" link.

You can send & receive email through cPanel just like you would through Hotmail, Yahoo Mail, etc. Simply log in to your cPanel and click on the WebMail link. You will be able to choose from NeoMail, Horde, or SquirrelMail.

If you want to setup your email accounts to work with software installed on your computer, please remember you must use the email address for the username and the email-account-specific password for the password for each account, not your master account username and password.

For Outlook Express on a PC:
Once you have launched Outlook Express, select the "Tools" option at the top of the program, then select "Accounts" at the bottom. Click on the "Mail" tab in the dialogue box. On the right side click "Add Mail". Enter your account information and you are done.

For Outlook Express or Entourage on a MAC:
Once you have launched Outlook Express, select the "Tools" option at the top of the program, then select "Accounts" toward the bottom. Click on the "New" tab in the dialogue box. Enter your account information and you are done.

For Outlook 2003 on a PC:
Once you have launched Outlook 2003, from the top menu items, select "Tools". From the "Tools" drop down menu, select options. An "Options" dialogue box will pop-up. From the pop-up, select the "Mail" setup tab. On the "Mail Setup" screen, select "Email Accounts". An "Email Account Setup Wizard" dialogue box will pop-up. Select the "Add a new email account" radio button from the pop-up. You will then be prompted, through a few screens, to select the appropriate "Email Type" (in this case, POP3) along with your email address, username & password, incoming mail server and outgoing mail server, and port number. Incoming Port is 110 and Outgoing Port is 26.

There is also an option available, after creating the email account in cPanel, where our system will automatically configure your email client to include the new address with default settings. This service is supported for Microsoft Outlook®, Microsoft Outlook Express, and Mac Mail®.

Please make sure that your mailservers are correct (mail.scaredrabbit.com or mail.yourwebsite.com).

Try changing your outgoing mail port from 25 to 26 (if using an email client).

Try checking the option for outgoing SMTP server to require authentication (if using an email client).

Double check your username and password.

If you have Spam Assassin enabled, disable it. If you're still having problems please contact support.

The most common answer is that you are sending mail in a way that is causing the recipient's mail server to suspect it is SPAM. Never send emails with more than a handful of recipients in the TO field.

Another possibility is our mail server may temporarily be blocked by the recipient's mail server. Look carefully at the returned email for the reason the message is being returned. Your answer often lies in there, and there may even be a link that takes you to a page to remove the block.

The third most common reason mail is returned like this is that the recipient's mail box is full and the mail server is no longer accepting mail to that account.